“I am writing to tell you how happy I have been with SSI’s service. I have never received such a high level of customer service. From the very beginning your employees were very helpful and courteous. They finished the job quickly and professionally. When any problem would arise you all went above and beyond to solve the problem and make the customer happy. I went with SSI because I had heard such high reviews from some of your past customers, and you surpassed my expectations. I just wanted to say thanks for always keeping the customer in mind. I would recommend SSI to anyone needing a sprinkler system.”
“I wanted to let you know that I’m extremely pleased with the new six-inch pop-up sprinkler heads you recently installed on my system. With the older heads, I had several of them that were not popping up high enough to provide adequate coverage. Particularly in the summer months when I mow the grass at a higher level, these new heads will be awesome.
Thanks for letting me know about these new sprinkler heads. I would heartily recommend them to anyone and would be happy to demonstrate them to anyone who might be interested.”
To whom it may concern:
“We recently had a sprinkler system installed by SSI and wanted to take a moment to comment on the pleasant experience we had in dealing with your company. We appreciate the excellent service you provided us.
We were especially impressed with your representative, Paul. He was very courteous and most professional. He presented the information we required in a clear and easy-to-understand manner and was able to completely answer any questions we had. Paul made us feel confident in using your company. We appreciated his fine service including a flow-up call and note.
We were also pleased with the way your installers did their job. They were quick and efficient and caused minimal disruption to our yard.
Thanks again to Paul and the rest of your crew for a job well done. They certainly lived up to the excellent reputation for which your company is known.”
~ Dan & Dianne
“In the many years that we have worked in the irrigation industry, creating and maintaining customer loyalty seems difficult at best. We, at Rain Bird, know you have many choices in product and service and that you continuously get courted by our competitors. And yet, though all of this, you continue to choose Rain Bird.
That’s true Loyalty.
So very simply, this is a thank you letter-thanking you for the overwhelming commitment you have shown to Rain Bird over the past years. You are part of a very special group of Select Contractors, representing the top 2% of our customers around the globe, and we value your relationship.
Thanks for your support. It is truly our honor having you represent Rain Bird.”
~ Rain Bird Corporation, Midwest Region – Doug, Brent, Jamie, Steve and Jeff
“I am sending a note to compliment your company on the excellent job they did installing the sprinkler system at my house. It was a pleasure from start to finish. Paul was extremely helpful last fall when we discussed what should be done while my house was being built. The installation crew worked well as a team. Not only did they do a great job, but appeared to have fun doing it. Not much time went by without hearing someone laughing, which in my opinion is great to hear. Greg spent time with me once the installation was complete to go over everything I would need to know. I’ll probably have more questions, but know your company will be here for me after the sell.
Thank you for a job well done!”
Dear Mr. Binter,
“This week two of your employees (Chris & Craig) installed a sprinkler system in my back yard. I want to compliment them on the job that they did. I found them to be knowledgeable of their job. They were very conscience of dangers of trenching near other lines and wires. They addressed all unexpected issues that arose and they completed the job in a timely fashion. At all times that I was at home, they were professional in the work.
Thank you for the good job.”
“Now that we have made our first full season with our SSI sprinkler system, I just want to say thanks! We are very happy with the system Jason designed and your crews installed. It made my wife Kathy’s gardening life so much easier and our extended yard is really going to mature with a great sprinkler system.
We tell everyone we know that SSI is the company to call!
Best wishes for a happy holiday season to you and all the folks at SSI”
~ Mike and Kathy
“Your service man was great. Everything works fine. Appreciate the prompt service. See you this fall.”
~ Don & Joyce
Dear Sir or Madam,
“A week ago my wife and I had your company install a sprinkler system for us. I am writing you a quick not to let you know how much we appreciate the work and the customer service that we received during the entire process. We worked primarily with Paul, and it was obvious from the very beginning that our complete satisfaction was of primary importance to him. On a number of occasions, Paul went beyond our expectations. With his children waiting and business hours over, he patiently answered all of my questions concerning the installation of our system. He was in constant contact with me regarding the progress of the install. And upon completion of the installation, he walked though each zone with us making sure that everything was working and all of the heads were set correctly.
In today’s marketplace, it is difficult to find a company that focuses on customer service. Paul and the installation team did just that. We are thankful for a job well done, and we will certainly be spreading the news to friends and co-workers about the job you did.”
~ Cheryl " Mike